Refund policy
At Haunt & Home, we want you to feel good about your order. If something isn’t right, please contact us at hello.hauntandhome@gmail.com, and we’ll work with you to find an appropriate solution.
30-Day Return Window
You may request a return or refund within 30 days after your order is delivered.
To be eligible for a standard return, the item must be:
- Unworn and unused, except for trying it on
- Unwashed
- In its original condition
- Returned with its original tags and packaging
- Accompanied by your order number or proof of purchase
To begin a request, email hello.hauntandhome@gmail.com with your order number, a description of the issue and, when applicable, clear photographs of the item.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
Refunds Without a Return
In some situations, returning an item would be unnecessarily expensive or inconvenient. Depending on the circumstances, we may offer a refund, partial refund or replacement without requiring you to return the product.
Returnless refunds are considered individually and are not guaranteed. We may request photographs or other information before approving the resolution. Please keep the item until we confirm whether a return is required.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective or different from what you ordered, contact us as soon as possible with your order number and clear photographs.
After reviewing the issue, we may provide a replacement, a full or partial refund, or instructions for returning the item. If we require a return because the item arrived damaged, defective or incorrect, Haunt & Home will cover the authorized return-shipping cost.
Change-of-Mind, Fit and Size Returns
If you ordered the wrong size, changed your mind or no longer want the item, you may request a return within the 30-day return window.
When a physical return is required for one of these reasons, the customer is responsible for the return-shipping cost. We do not charge a restocking fee.
Please review the product measurements and size guide before ordering.
Return Instructions
If your return is approved, we will provide the correct return address and instructions by email. The authorized return location may be different from the address shown on your original package.
Items sent to us without prior authorization may not be accepted. Haunt & Home is not responsible for returns sent to an incorrect or unauthorized address.
Non-Returnable Items
We cannot accept returns for:
- Items that have been worn beyond trying them on
- Washed, altered or damaged items
- Items missing their original tags or packaging
- Gift cards
- Items specifically marked Final Sale before purchase
Promotional or discounted items are not automatically final sale unless the product page clearly identifies them as such.
Exchanges
The fastest way to receive a different size or style is to contact us. Depending on the situation, we may arrange a replacement or ask you to return the original item and place a new order.
All replacements are subject to availability.
Refund Processing
We will notify you when your request has been reviewed and whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund, contact us at hello.hauntandhome@gmail.com.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We will try to help, but we cannot guarantee changes or cancellations after an order has entered processing or fulfillment.
Contact Us
For questions about returns or refunds, contact:
Haunt & Home
Email: hello.hauntandhome@gmail.com