Shipping policy
Last updated: October 2, 2026
Thank you for shopping with Haunt & Home. This policy explains where we ship, how long delivery normally takes and what to do if an order encounters a problem.
Shipping Destinations
Haunt & Home currently ships to eligible addresses within the United States.
Orders placed for destinations outside the United States cannot currently be fulfilled. Availability is determined by the shipping address entered during checkout.
Free U.S. Shipping
We provide free standard shipping on every eligible U.S. order, with no minimum purchase required.
Expedited shipping is not currently available unless it is specifically offered during checkout.
Processing and Delivery Times
Orders normally require 1–3 business days for processing before shipment.
Estimated total delivery time is approximately 10–14 business days, including processing. Business days exclude weekends and public holidays.
Delivery dates are estimates, not guarantees. Seasonal demand, carrier delays, weather, holidays and other circumstances outside our control may affect delivery.
Fulfillment Partners
We work with third-party fulfillment partners to store, prepare and ship some products. As a result, an order may ship from a facility outside the United States.
If an order contains multiple items, the items may arrive in separate packages and on different dates. There is no additional shipping charge when we divide an order into multiple shipments.
Order Tracking
When tracking becomes available, we will send it to the email address provided at checkout.
Tracking information may take several business days to update after the order has shipped. You can also check your shipment through our Track Your Order page.
Address Changes
Please review your shipping address carefully before placing an order.
If you notice an error, contact us immediately at hello.hauntandhome@gmail.com. We will try to update the address, but we cannot guarantee changes after processing or fulfillment has started.
Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Delayed Orders
If your tracking has not updated for several days or your order has not arrived within the expected delivery window, contact us with your order number.
We will review the tracking information and work with the fulfillment partner or carrier to investigate. Please understand that carrier investigations may take additional time.
Lost Packages
If tracking indicates that a package is lost, or if there has been no meaningful tracking movement for an extended period, contact us at hello.hauntandhome@gmail.com.
After reviewing the circumstances, we may provide a replacement or refund when appropriate.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot find it:
- Check around the delivery location.
- Ask other members of your household.
- Check with neighbors, building management or the front desk.
- Allow up to two business days, as some carriers mark packages delivered shortly before arrival.
- Contact the carrier using the tracking number.
If the package is still missing, contact us. We will help review the situation, although a replacement or refund may depend on the results of the carrier’s investigation.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, contact us as soon as possible with:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy.
Taxes, Duties and Other Charges
Applicable taxes are calculated or displayed during checkout where required.
Some products may ship internationally through our fulfillment partners. If you receive an unexpected request from a carrier or customs authority for an additional charge, contact us before making payment so we can review it.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellations after processing or fulfillment has started.
Contact Us
For shipping questions, email:
Haunt & Home
Email: hello.hauntandhome@gmail.com
Website: hauntandhome.co